Refund policy

30-Day Returns

We want you and your dog to love your DAZZIFY® purchase. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please review our sizing guide and measure your dog's neck carefully before ordering to help ensure the best fit.

To start a return, contact us at sales@dazzify.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. 

Return Shipping

Customers are responsible for the cost of return shipping. Please include a note with your return that includes your name and order number so we can quickly identify your return. DAZZIFY® does not provide prepaid return labels for returns due to size, fit, color preference, or change of mind.

If you receive an item that is damaged, defective, or incorrect, please contact us so we can make it right.

Original shipping charges, if any, are non-refundable.

Damages and Issues

Please inspect your order upon receipt and contact us promptly if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Custom, personalized, or special-order items cannot be returned unless they arrive damaged, defective, or incorrect. Gift cards are also non-returnable. Please contact us if you have questions about a specific item.

Exchanges

The fastest way to ensure you get the size or item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at sales@dazzify.com.